Customer Grievance

We are here to Help!!!

At Muthoot Vehicle and Asset Finance Ltd, we are dedicated to providing reliable and customer-friendly financial services to meet your needs. Our aim is to ensure a smooth and hassle-free experience for every customer.

Level I:

For any service requests or complaints related to the products or services offered by Muthoot Vehicles & Asset Finance Ltd., please contact our Customer Care at +91 7593870012. You may also visit your nearest branch or email us at customercare@mvafl.com .

Level II:

If you are not satisfied with the resolution provided within 3 days, you may escalate the matter to the Nodal Officer at:

Muthoot Vehicles & Asset Finance Ltd.

5th & 6th Floor, Mithun Tower, KP Vallon Road, Kadavanthra – 682020, Kerala.

Email: sigina.mp@muthootgroup.com | Phone: +91 7593864403

Level III:

If your concern remains unresolved even after 7 days, you may escalate it to the Principal Nodal Officer at:

Muthoot Vehicles & Asset Finance Ltd.

5th & 6th Floor, Mithun Tower, KP Vallon Road, Kadavanthra – 682020, Kerala.

Email: jijik.johny@muthootgroup.com | Phone: +91 7593864646

Level IV:

If you are still not satisfied with the resolution, you may approach the RBI Integrated Ombudsman.

You can contact the Ombudsman only if your complaint remains unresolved for more than 30 days after raising it with the company.

Complaint Lodging Portal: www.cms.rbi.org.in

RBI Toll-free Helpline: 14448 (Available from 9:30 AM to 5:15 PM)

Assistance is available in multiple languages for filing complaints and obtaining information on grievance redressal procedures.

Contact details for Levels I, II, and III are also available on our website under the “Need Help – Complaints and Grievance Redressal” section.

Services

Raise a Service Request through this quick link for product/ services of your existing relationship with us.

Raise a service request

Complaints

Our grievance redressal process allows you to escalate your concerns to senior management if you're not satisfied with the initial resolution provided.

Send Complaint